[Active Pooling] Team Leader - Retail and Tech Account (Makati Ayala North Exchange)

Job Title: Team Leader, Operations

Job Description:

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

MHR:

• Ability to express thoughts in a logical/orderly manner (Verbal - for agents handling calls, video calls / Written - for agents handling emails/chat/back office)
• Must be able to type within minimum acceptable words per minute threshold 40WPM Basic understanding of Electronic Vehicle charging and retail operations, exceptional multi-tasking skills, and a proficiency in technology.
• Amenable to join on June 15, 2026

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates includi...