2nd line Field Engineer

2nd line Field Engineer
Location: Field-based in the East Midlands
Type: Full-time 
Eligibility: You must be eligible to work in the UK 
Salary: £35-38k

About the role:

The 2nd Line field engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates.

The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who deliver projects and change, and our IT Security team, who focus on ensuring clients data and networks are secure.

The role is highly customer facing, engineers will have direct engagements with clients through ...