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2nd Line Support Engineer

📍 Jago Consultants • Newhaven, England, United Kingdom • Posted June 10, 2026

Full-time Posted June 10, 2026
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Job Description

Job Description

2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.


They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.


Position Overview

  • Resolving IT support issues with a pressurised environment

  • Managing work queues and prioritising IT support queries

  • Ensuring customers support issues are logged and recorded with sufficient detail

  • Troubleshooting / network connectivity

  • 50% office based, 50% on-site

  • Install, upgrade, support and troubleshoot IT Hardware

  • Will need to be DBS checked

    • Position Requirements

  • Experience in an IT support role

  • Microsoft 365, setting up users etc.

  • Active Directory

  • VoIP Technologies

  • WordPress, HTLM and CSS is desirabl...

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