Job Description
Th
formatics/Information Systems or similar qualification on SAQA level NQF6 coupled with 3-6 months pr
actical experience in ICT Technical Support/ End
- User Support.Th
e following Certificates A+, N+ and or MCSA/MCSE and ITIL Foundation Certificate will be an ad
ded advantage. Du
ties:Pr
intaining a high degree of customer service for all support queries and adhere to policies and pr
ocedures.Ta
king ownership of user problems and be proactive when dealing with user issues.Lo
gging all calls on the call logging system and maintaining full documentation.Re
sponding to enquiries from clients and resolve any hardware or software problems.Ma
intaining a log of any software or hardware problems detected.Su
pporting users in the use of computer equipment by providing necessary training and advice.Es
calating more complex service issues to the relevant IT personnel.Tr
oubleshooting & Problem Solving of workstation related problems.Ma
intainin...
formatics/Information Systems or similar qualification on SAQA level NQF6 coupled with 3-6 months pr
actical experience in ICT Technical Support/ End
- User Support.Th
e following Certificates A+, N+ and or MCSA/MCSE and ITIL Foundation Certificate will be an ad
ded advantage. Du
ties:Pr
intaining a high degree of customer service for all support queries and adhere to policies and pr
ocedures.Ta
king ownership of user problems and be proactive when dealing with user issues.Lo
gging all calls on the call logging system and maintaining full documentation.Re
sponding to enquiries from clients and resolve any hardware or software problems.Ma
intaining a log of any software or hardware problems detected.Su
pporting users in the use of computer equipment by providing necessary training and advice.Es
calating more complex service issues to the relevant IT personnel.Tr
oubleshooting & Problem Solving of workstation related problems.Ma
intainin...
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