Job Description
Key Responsibilities:
- Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
- Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
- Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
- Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.
- Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
- Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments whe...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application