Job Description
We’re hiring on behalf of a fast-growing eCommerce fulfilment provider operating across the UK, Ireland, the Middle East, and Australia.
This is a business built at the intersection of startup agility and operational discipline, scaling rapidly, but with a relentless focus on service quality, client success, and continuous improvement.
We’re now looking for a Client Success Lead to take ownership of a portfolio of high-value eCommerce clients and play a key role in shaping the next stage of growth.
What You’ll Be Doing
Client Ownership & Relationship Management
- Own a portfolio of key eCommerce clients end-to-end
- Act as senior escalation point for operational and commercial issues
- Lead regular performance reviews and QBRs, turning data into actionable insight
- Build long-term, trusted partnerships with client stakeholders
Operational Performance
- E...
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