Job Description
Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.
This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
* Following up on warm leads — customers who have already been quoted
* Building rapport and long-term customer relationships
* Answering questions, addressing concerns and progressing services
* Managing your own accounts in a consultative, supportive way
* Working closely with the wider team to achieve shared goals
What We’re Looking For
* Experience in customer service,...
This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
* Following up on warm leads — customers who have already been quoted
* Building rapport and long-term customer relationships
* Answering questions, addressing concerns and progressing services
* Managing your own accounts in a consultative, supportive way
* Working closely with the wider team to achieve shared goals
What We’re Looking For
* Experience in customer service,...
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