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Account Manager, DS

📍 Global Blue • Japan, Tokyo, Japan • Posted June 14, 2026

Full-time Posted June 14, 2026
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Job Description

Responsibilities

  • Conduct regular site visits to monitor service standards, ensure legal compliance, and swiftly resolve operational issues.
  • Drive significant improvement in the Non-Cash Refund services Hit Rate through proactive on-site engagement and problem-solving at the store level.
  • Delivery of agreed sales targets primarily driven by existing account performance and utilization.
  • Delivery of account specific contractual obligations and agreed activities at store level
  • Improve merchants knowledge and expertise with our services
  • Dramatically improve merchant knowledge and expertise with our services through the creation of simplified training materials and continuous, hands-on staff training.
  • Analyze business statistics and translate data insights into concrete, actionable operational improvement plans at the store and counter level.
  • Accurate use of CRM to plan, record and report account specific activity

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