Account Manager - UAE : Client of Zinnobyte

We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end‑to‑end account success. The ideal candidate will bring a strong foundation in software delivery and program management, and be ready to take ownership of key client accounts. As an Account Manager you will act as a trusted advisor to our customers, ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.

• Own the complete customer relationship, ensuring high satisfaction, retention, and engagement.
• Track and improve VOC (Voice of Customer) and NPS metrics, drive resolution of VOC issues, and maintain closure reports.
• Manage RED customers proactively to ensure recovery and retention.
• Lead stakeholder interactions, identifying and addressing gaps in customer connectivity.
• Plan and execute customer meetups, events, ...