Job Description
Essential Functions/Core Responsibilities
- Represents IT in front of Site Leaders.
- Coordinates as smart hands with different portfolio and engineering workgroups.
- Provides telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes.
- Performs hardware and software upgrades to peripheral equipment.
- Attends to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
- Performs site maintenance and safety checks of assigned equipment.
- Performs checks and ensures that antivirus definition, Microsoft patches are updated.
- Spends between 60%–70% of time clearing trouble tickets and work orders in a timely manner.
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