Administrator, Pension Benefits (Bilingual)

Position Overview:

The Administrator, Pension Benefits performs, monitors and organizes the full scope of activities and processes associated with scheduled or ad-hoc payment processing of lump sum payments made to pensioners through pension plans overseen by CIBC Mellon’s Pension Benefit Operations group. May answer basic inquiries received directly from pensioners and their representatives via the incoming 1-800 telephone service and will periodically conduct various processing functions in support of the Senior Benefit Administrators.

Responsibilities:

-Performs, monitors and organizes the various standard processes and activities associated with processing lump sum payments which includes: tracking lump sum payment inquiries/requests, communicating directly with client representatives and pension members, processing approved payments through dedicated systems. determining payable dates , identifying and escalating discrepancies, coordinating maili...