Advice Line coordinator

Advice Line Coordinator

Location: London – Saville Row office

Job Specification

• Support the Advice Line service, responding to phone and e‑mail queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
• Triage and manage accident and incident reports, liaise with client sites, ensuring accurate report completion, action close‑out and escalation of high‑risk cases.
• Report RIDDOR accident and incident cases to the HSE as relevant.
• Review and complete accident & incident and alleged food poisoning cases in line with internal procedures and KPIs.
• Manage allegations of food poisoning logged on the online compliance platform, liaise with client sites to conduct comprehensive investigations and escalating high‑risk cases.
• Collate alleged food poisoning evidence as required, especially in relation to potential outbreaks.
• Collate food poisoning investigat...