Advisor I – Customer Service (Trilingual: English/Portuguese)

Job Overview

We are seeking a Customer Service Advisor I to join our team in a trilingual Customer experience role (English, Portuguese, and Spanish). The ideal candidate will provide high-quality customer assistance, help identify customer needs, and guide them toward relevant certifications and solutions while delivering basic technical support.

Requirements

• English: B2 level (required)
• Portuguese: B2 level (required)
• Spanish proficiency required for internal communication.
• Minimum 6 months of experience in customer service or customer support roles.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced and customer-focused environment.
• Customer Service and Communication Skills
• Strong People Skills

Key Responsibilities

• Support customers who contact the service center by identifying their needs and providing clear and helpful informat...