Job Description
Job Title
Advisor I, Sales Support‑English
Location
MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 & 10
Time Type
Full time
Core Responsibilities
- Achieve specific sales targets and maximize sale opportunities on each call
- Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address them
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding and use tools and resources to provide resolution t...
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