Job Description
Are you detail-oriented, organized, and passionate about supporting operations behind the scenes? Join our After-Sales team and play a key role in ensuring smooth coordination between customers, technicians, and internal departments.
After-Sales Department (Admin Support)
Prepare & issue service quotations , including repair work and spare parts pricing.
Request updated pricing from the Purchasing Department.
Assign job numbers for outgoing technicians.
Handle customer service requests , logging crane issues and coordinating with the Senior Foreman/Sales Engineer .
Verify & process Work Dockets and Service Dockets , ensuring proper documentation and approval.
Ensure work dockets & delivery orders are completed before dispatching cranes for site repairs.
Update & track the Aftersales Activity Log , including crane status and warranty claims.
Log and monitor customer complaints for timely resolution.
Prepare Sales Orders for service bil...
After-Sales Department (Admin Support)
Prepare & issue service quotations , including repair work and spare parts pricing.
Request updated pricing from the Purchasing Department.
Assign job numbers for outgoing technicians.
Handle customer service requests , logging crane issues and coordinating with the Senior Foreman/Sales Engineer .
Verify & process Work Dockets and Service Dockets , ensuring proper documentation and approval.
Ensure work dockets & delivery orders are completed before dispatching cranes for site repairs.
Update & track the Aftersales Activity Log , including crane status and warranty claims.
Log and monitor customer complaints for timely resolution.
Prepare Sales Orders for service bil...
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