Job Description
Agente de Control de Accesos Bilingue
A Welcome Ambassador delivered exceptional customer service to Guests, maintains frequent contact with Guests by welcoming them on arrival, assisting with departures and providing other services for all Guests.
**What will I be doing?
**
As a Welcome Ambassador, you serve as a key connection point between Guests and the hotel as well as other hotel departments, with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition.
Specifically, the Welcome Ambassador will perform the following tasks at the highest level of service:
- Comply with Company brand standards at all times
- Welcome guests on arrival
- Maintain frequent contact with regular Guests and visitors
- Keep up to date on all hotel services as well as VIPs and special events
- Be knowledgeable on external locations, attractions, and landmarks in the vicinity
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