Job Description
Transform support experiences with AI as the Senior Principal Product Manager at Ingram Micro. This hybrid role encourages innovation and strategic leadership in a fast-evolving tech landscape.
Ingram Micro is seeking a senior product leader to define the Unified Support strategy, championing AI initiatives that enhance customer and partner interactions. Candidates should be skilled in SaaS environments with a history of building successful support platforms on a global scale.
Key Responsibilities:
• Define global strategy for Unified Support solutions
• Lead AI-driven enhancements across support channels
• Optimize workflow automation for better efficiency
• Engage with cross-functional teams for comprehensive service delivery
• Track success metrics like customer satisfaction and ticket reduction
Requirements:
• Bachelor's degree in a relevant technical field
• 8+ years of experience in product management
• Demonstrable success in AI transformation pr...
Ingram Micro is seeking a senior product leader to define the Unified Support strategy, championing AI initiatives that enhance customer and partner interactions. Candidates should be skilled in SaaS environments with a history of building successful support platforms on a global scale.
Key Responsibilities:
• Define global strategy for Unified Support solutions
• Lead AI-driven enhancements across support channels
• Optimize workflow automation for better efficiency
• Engage with cross-functional teams for comprehensive service delivery
• Track success metrics like customer satisfaction and ticket reduction
Requirements:
• Bachelor's degree in a relevant technical field
• 8+ years of experience in product management
• Demonstrable success in AI transformation pr...
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