AI Ops Technical Leader

As AI Ops Technical Leader, you drive the intelligent transformation of operations support. This player-coach role combines hands‑on technical delivery, team leadership, and AI architecture governance to achieve operational excellence. You apply deep technical expertise and strategic leadership to design, build, and evolve AI and data solutions that improve incident management, major incident response, problem management, change enablement, service desk support, observability, and overall operational resilience.

What You'll Be Doing:

Hands‑on Data & AI Solutions for Operations Support

• Lead and contribute to high‑impact data and AI initiatives that improve operations support outcomes, including real‑time incident enrichment, automated root‑cause analysis, predictive alerting, ticket clustering and auto‑triage, change risk scoring, knowledge mining, and intelligent runbooks.
• Design and deliver scalable AI‑enabled features embedded into op...