Job Description
Drive innovation as the AI Solutions Lead at Definity, focusing on contact center advancements with a hybrid work model. Use your technical acumen to implement state-of-the-art solutions.
As a Technical Lead, you will spearhead the design and delivery of AI technologies for contact centers, enhancing operational efficiency and service quality. You’ll need a robust background in contact center platforms with a focus on generative AI integration. Your hands-on leadership will guide a development team while collaborating with business stakeholders to develop scalable and effective solutions tailored to complex requirements.
Key Responsibilities:
• Design solutions for voice, chat, and digital channels
• Implement generative AI to improve contact center operations
• Oversee integration and automate workflows to optimize metrics
• Provide technical mentorship to team members
• Engage stakeholders for effective solution development
Requirements:
• Bachelor’s or Mas...
As a Technical Lead, you will spearhead the design and delivery of AI technologies for contact centers, enhancing operational efficiency and service quality. You’ll need a robust background in contact center platforms with a focus on generative AI integration. Your hands-on leadership will guide a development team while collaborating with business stakeholders to develop scalable and effective solutions tailored to complex requirements.
Key Responsibilities:
• Design solutions for voice, chat, and digital channels
• Implement generative AI to improve contact center operations
• Oversee integration and automate workflows to optimize metrics
• Provide technical mentorship to team members
• Engage stakeholders for effective solution development
Requirements:
• Bachelor’s or Mas...
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