Job Description
Lead customer-facing tech support at NeuraFlash, part of Accenture, as an AI Support Engineer Manager. Enhance technical operations and elevate customer experiences in this crucial role.
In this pivotal position, you will manage a team of 3-5 engineers while overseeing escalated support issues. Focus on effective troubleshooting, communicate support updates clearly, and ensure process transparency through meticulous documentation. Your proactive approach will directly impact customer satisfaction and contribute to AI-driven solutions.
Key Responsibilities:
• Oversee the resolution of technical support tickets
• Lead team efforts in effective troubleshooting
• Provide clear communication on support updates
• Maintain technical documentation for transparency
• Engage in on-call rotations for after-hours support
Requirements:
• 5+ years in Salesforce Administration or support roles
• Required Salesforce Administrator 201 certification
• Strong debugging an...
In this pivotal position, you will manage a team of 3-5 engineers while overseeing escalated support issues. Focus on effective troubleshooting, communicate support updates clearly, and ensure process transparency through meticulous documentation. Your proactive approach will directly impact customer satisfaction and contribute to AI-driven solutions.
Key Responsibilities:
• Oversee the resolution of technical support tickets
• Lead team efforts in effective troubleshooting
• Provide clear communication on support updates
• Maintain technical documentation for transparency
• Engage in on-call rotations for after-hours support
Requirements:
• 5+ years in Salesforce Administration or support roles
• Required Salesforce Administrator 201 certification
• Strong debugging an...
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