Job Description
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, offering customer‑experience and BPO solutions across multiple industries. Our contact centers are powered by on‑site and remote agents, using advanced technology to enhance customer journeys and reduce costs.
We are seeking a detail‑oriented and analytical AI Trainer to improve the performance, accuracy, and effectiveness of AI systems and large language models (LLMs). The role evaluates AI outputs, creates training data, refines model behavior, and supports continuous improvement of AI‑powered products and services.
Key Responsibilities
- Support development and enhancement of AI systems through structured training and evaluation activities.
- Train AI systems using defined methodologies and processes.
- Evaluate AI‑generated responses for quality, relevance, and accuracy.
- Identify trends, weaknesses, and areas for model improvem...
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