Airfreight Forwarding Manager - Customer Service (Import) - KT

• Able to commit 5.5 working days (Alternate Saturdays)
• Working Location: Alps Avenue
• Shuttle bus departures from Tampines or Tanah Merah (Mon to Fri)

The import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import operations. The ideal candidate requires strong knowledge of import workflows and the ability to supervise staff handling all stages of the import process, from shipment receipt to delivery and billing.

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service s...