Job Description

About the Role
Capgemini’s Business Services Global Business Line is seeking an experienced Amazon Connect GTM & Solutions Lead to drive strategy, solution design, and market growth for our Contact Center transformation offerings. This role is ideal for a dynamic leader passionate about Customer Experience, digital transformation, and solving complex Contact Center challenges using Amazon Connect and next‑gen CCaaS solutions.
Key Responsibilities
Solutioning & Delivery
Build, design, and implement Amazon Connect CCaaS solutions for large, multi‑client environments.
Develop comprehensive Contact Center solutions including telephony, CRM, KM, IVR, ACD, WFM, QA, training, performance management, and workforce models.
Transform proposed solutions into executable delivery plans across operations, technology, and workforce domains.
Lead the development of end‑to‑end opera...
            

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