Home / Jobs / AMER Flight Deck Product Support Lead

AMER Flight Deck Product Support Lead

📍 NAVBLUE • Waterloo, Ontario, Canada • Posted March 23, 2026

Full-time Posted March 23, 2026
Apply Now

Job Description

Job Summary:

NAVBLUE is a trusted partner for over 500 customers worldwide, providing Flight Operations solutions and services to airlines.


NAVBLUE is looking for a Product Support Lead responsible for the quality of the support provided by NAVBLUE on the cluster of Flight Deck products. The ultimate goal is to ensure a high level of Customer Satisfaction.

Key Responsibilities:


For the assigned Products Cluster, the Product Support Lead is responsible for:

  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER (North America and South America) region for the Flight Deck cluster of products (Mission+, Dispatch+, Flysmart, and more)

  • Being the focal point of escalation for a family of products within the L2 teams

  • Supporting the Principal Support Manager (PSM) in the prioritization of the issues reported by the Customers to be addressed by L3 teams

    • ...

    Apply for This Position

    Ready to take the next step? Click the button below to submit your application.

    Submit Application