Analista de Customer Service , Delivery Station Customer Support

This is a full-time, permanent, non-remote position based in Curitiba – PR and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil to be considered.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised.

Responsibilities

• Communicating with customers via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and treating every customer with respect
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to customer concerns
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries
• Approaching problems logically and with good j...