Job Description
Take charge as Team Manager for Reporting and Analytics at 407 ETR in Woodbridge, where you’ll convert data into actionable insights. Lead a dedicated team focused on performance enhancement.
This role in Customer Operations demands leadership for the Analysis & Reporting team, capturing customer and operational data efficiently. You will define priorities while mentoring your team and upholding high service delivery standards. Additionally, you will act as a liaison between stakeholders and reporting solutions to address their analytical needs.
Key Responsibilities:
• Manage team performance and deliverables efficiently
• Coach and mentor team members for skill development
• Oversee reporting enhancements with AWS Connect tools
• Partner with IT for scalable data analytics solutions
• Ensure on-time and accurate reports and insights
Requirements:
• 5+ years of experience in a leadership role
• Strong SQL ...
This role in Customer Operations demands leadership for the Analysis & Reporting team, capturing customer and operational data efficiently. You will define priorities while mentoring your team and upholding high service delivery standards. Additionally, you will act as a liaison between stakeholders and reporting solutions to address their analytical needs.
Key Responsibilities:
• Manage team performance and deliverables efficiently
• Coach and mentor team members for skill development
• Oversee reporting enhancements with AWS Connect tools
• Partner with IT for scalable data analytics solutions
• Ensure on-time and accurate reports and insights
Requirements:
• 5+ years of experience in a leadership role
• Strong SQL ...
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