Analyst, Collection (EMEA)

About the Role:

Grade Level (for internal use): 08

S&P Global Corporate

The Role: Collection Specialist

The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and o...