Job Description
ABOUT THE ROLE
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
KEY RESPONSIBILITIES
- Proactive order management and anticipating and solving issues relating to customer orders
- Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
- Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
- Escalation of stock allocation and customer service issues to Team Leader
- Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
- Identifies and implements process improvements and identifies efficiencies and best practices
- Conducts trade visits with sales representatives if req...
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