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Analyst, Genesys Cloud Support

📍 Cardinal Health • Taguig, Metro Manila, Philippines • Posted June 13, 2026

Full time Posted June 13, 2026
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Job Description

Key Responsibilities:

  • Responsible for end user support of the Genesys Cloud environment.
  • Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.
  • Document user support request in our ServiceNow helpdesk software.
  • Ability to implement moves, adds, and changes within Genesys Cloud.
  • Work with our Genesys Cloud support partner to escalate and resolve individual or system wide issues in a timely manner.
  • Configure monitoring to proactively detect and alert on Genesys Cloud issues and errors.

    • Qualifications

  • 0-2 years in a role supporting a CcaaS or CaaS platform.
  • Experience troubleshooting Windows desktop issues
  • Strong English communication, problem solving and analytical skills
  • Bachelor’s Degree in related field or equivalent work experience

    • Desired Qualifications

  • Genesys Cloud support experience.

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