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Analyst III Infrastructure Services

📍 DXC Technology • Bengaluru, Karnataka, India • Posted June 01, 2026

Full-time Posted June 01, 2026
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Job Description

Job Description:

  • Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

    • Basic Qualifications

  • Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject....

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