Job Description
_Possibility of weekend Shifts._
**Brief description:** Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.
**Description of Responsibilities:**
+ Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.
+ Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
+ Analyzes and resolves incidents and requests regarding use of application software or hardware.
+ Responsible for case ownership through the engagement of other support staff (service resources) involved ...
**Brief description:** Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.
**Description of Responsibilities:**
+ Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.
+ Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
+ Analyzes and resolves incidents and requests regarding use of application software or hardware.
+ Responsible for case ownership through the engagement of other support staff (service resources) involved ...
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