Analyst (Technical Support)

In this capacity, you will serve as a technical liaison for various colleagues, clients and/or candidates globally. The ideal candidate for this role will be actively delivering one‑on‑one training and helpdesk related troubleshooting services enabling higher efficiency in production.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Provides and satisfies first and second level system/application support for requests, questions and technical training issues.
• Manages and coordinates with vendors to provide uninterrupted service.
• Serves as the organization’s point of contact for system/application issues, keeping current with ongoing developments and new technologies.
• Balance and organization of all systems/applications and user needs is a constant.
• Provides employee introductions to various systems/applications and training as needed.
• Establishes and provides guidelines for continuous group and one‑on‑one training and initiate...