Application Specialist

As an Application Specialist, you will play a key role in ensuring the success of our customers by supporting Inteliqua's cases, troubleshooting issues, and escalating them to the right teams when needed. You will also contribute to quality assurance by writing test cases and gradually building automation flows within our product.

Your ability to understand our product, our customers’ business, and think creatively to solve problems will be essential to succeed in this role.

Responsibilities

• Develop a deep understanding of our product and how it supports customer business needs.
• Act as a problem solver: troubleshoot, analyze, and resolve support cases efficiently.
• Escalate issues to the right teams in a timely manner when necessary.
• Write test cases to support QA testing and ensure product quality.
• Learn and create automation flows in our product to stream...