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Application Support Engineer (IoT)

📍 Giesecke+Devrient • Sant Joan Despí, Catalonia, Spain • Posted June 18, 2026

Permanent Posted June 18, 2026
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Job Description

Mission / Role Purpose

The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement.

Key Objectives

  • End-to-end ownership of incidents and service requests.
  • Ensure SLA and KPI compliance.
  • Enable L1 teams and improve First Contact Resolution (FCR).
  • Ensure application stability and service availability.
  • Promote continuous improvement initiatives.

    • Key Responsibilities

    Service Operations & Ticket Management
  • Manage support tickets (INC / SRQ / PRB / CHG).
  • Act as Incident Manager when required.
  • Ensure SLA compliance and proper prioritization.

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