Job Description
Location: Orchard
Industry: Retail
Working Hours:
- 9:30am – 6:30pm
- 12:50pm – 9:50pm
Remuneration & Benefits:
- Basic Salary
- AWS (13th Month Bonus)
- Variable Performance Bonus
- Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.
- Maintain and uphold established customer service standards, policies, and procedures.
- Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.
- Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.
- Att...
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