Job Description
Assistant Guest Services Manager Summary of Responsibilities
- Assign sufficient manning to cater for daily operational needs
- Planning of group movement/arrivals/departures and ensuring operational efficiency
- Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
- Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
- Plan and review rosters to ensure productivity goals are met
- Lead the Guest Services team to personalize the guest arrival/departure experience
- Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
- Personal involvement in the arrival, rooming, and departure of key/VIP guests
- Presence at lobby and driveway at critical guest flow ti...
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