Job Description
Description
Oversee daily hotel operations across rooms, front office, and guest services, ensuring seamless execution and consistent standards
Provide strong on-property leadership with a visible, hands-on presence across all shifts as needed
Lead, coach, and develop department managers, fostering accountability, engagement, and professional growth
Ensure exceptional guest experiences by maintaining and continuously improving service standards
Monitor and address guest feedback, service recovery, and operational issues in real time
Support labour management, workforce planning, scheduling, and productivity targets
Assist with cost controls, budgeting support, and operational efficiencies
Partner closely with the General Manager on operational planning, performance ini...
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