Job Description
Work Setup: Onsite
Work Location: MOA Pasay
Requirements:
- At least 2 years in college (no back subjects)
- 2 years in BPO Business to Business Collections for Lease/ Loan Accounts
Job Responsibilities:
- Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs.
- Portfolio Management: Keep a close eye on AR reports, DSO, and collection efficiency to spot payment patterns and potential risks early.
- Dispute Resolution: Collaborate seamlessly with Sales, Billing, and Legal teams to swiftly resolve billing disputes and recover uncollected payments.
- Client Engagement: Build strong relationships by negotiating payment plans and securing collections with key high-level clients.
- Process Optimization:
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