Job Description
Responsibilities
- To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
- Identify and execute robust and continuous improvement opportunities within the stakeholders.
- Closely interact with business and provide ad-hoc solutions to their solution needs.
- Require to standby after office hours to manage escalation from other continents and regions.
Qualifications
- Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
- Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
- Fluency in both written and spoken English, Mandarin & Cantonese.
- Proficient in MS Office and PC applications.
- Good Project Management skills.
- Ability to think strategically.
- Excellent communication.
- Knowledge of computers and releva...
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