Job Description

Job title :  Assistant Manager Command Center 
Department:  FRM & Security Operations Center (SOC) 
Location:  Pune 

Job Purpose  
Lead, strategize, and manage 24/7 real-time surveillance and loss prevention operations across a nationwide footprint of 300+ retail stores . This role bridges technical engineering (CCTV/AI analytics) and operational security management to minimize shrinkage and optimize a 15-member SOC team. 

Key Responsibilities  
Team Leadership:  Manage, train, and schedule a 24/7 rotating team of up to 15 SOC operators. Establish SOPs, incident playbooks, and performance KPIs. 
Tech & AI Optimization:  Oversee centralized VMS platforms and deploy AI-powered CCTV analytics (footfall, loitering, facial recognition, behavior detection). Ensure 100% uptime of remote video streams, ACS and familiar with all types of alarm monitoring. 

        

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