Job Description
Our client Navigator HR is looking Assistant Manager Customer Success in Lahore.
Job Description
Key Responsibilities
- Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.
- Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
- Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
- Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
- Coach team members on communication standards, professionalism, ownership, and structured customer handling.
- Support onboarding, probation reviews, performance conversations, and capability development of team members.
- Coordinate with internal ...
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