Assistant Manager, Dispute Management

Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications. Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts. Prepare, review, and submit dispute documentation and case files in accordance with card scheme requirements and internal policies. Maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages. Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders. Analyse transaction records and supporting documentation to build strong dispute cases and maximize recovery outcomes. Review and assess chargeback arbitration cases, providing recommendations and rulings aligned with applicable card scheme guidelines. Respond to customer and stakeholder ...