Job Description
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.
Responsibilities
- Champion a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge.
- Prioritize all requests for information, establish response times and, as necessary, escalation routes to the manager for resolution based on workload.
- Review each case/alert and make a decision, including any instances that may involve uncertainty or incomplete information. Document all facts supporting the deci...
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