Job Description
Role/ Responsibilities
- Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
- Monitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Provides inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
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