Assistant Manager - Product Support

Way of Working– Employees will come to the office thrice a week at their base location and work remotely for the remaining days. About the Role: The Assistant Manager – Product Support will lead and manage a team of 8 Executives/agents who handle L1 triaging and issue resolution for Instamart-related brands. This role goes beyond day-to-day supervision - the AM is expected to act as the Voice of Brands within the organization, championing brand experience, driving operational excellence, and ensuring the team delivers against SLAs with consistency and rigor. The ideal candidate combines strong people management skills with a data-driven mindset, the ability to work cross-functionally across catalog, warehouse, tech, and supply teams, and a genuine commitment to continuous improvement. This is a high-accountability role operating in a fast-paced, 24/7 support environment. Key Responsibilities: 1. Team management & Performance Lead, mentor, and manage a team of 7–8 Executives handling br...