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Assistant Manager SBS

📍 Waste Management • Indore, Madhya Pradesh, India • Posted June 23, 2026

Full time Posted June 23, 2026
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Job Description


I. Job Summary

The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period.

II. Essential Duties and Responsibilities
 

  • Identify steps in work processes to implement and test improvement opportunities yielding optimal results.
  • Monitor and review performance metrics for achievement of objectives
  • Track and ensure closure of complaints
  • Effectively manage Contact Center operations for consistent performance achievements
  • Identify relevant training needs of agents and Team Leaders, ensuring effective implementation
  • Effectively manage shift operations
  • Prepare work/manpower schedules, incorporating contingency plans.
  • Interface with IT, HR, Training and Quality, as needed
  • Collate data and generate MIS reports


    • III. Qualifications 

    A. Re...

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