Assistant Night Manager

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards: + Oversee the entire Front Office operation to maintain high standards + Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement + Serve as a point of contact for regular and important Guests + Complete Night Audit duties + Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities + Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy + Represent the Night M...