Assistant, RES, Financial Aid

Job Description:

Duties & Responsibilities:

1. Provides superior customer service to prospective and current students, staff, and external parties:

• Responds to general inquiries related to RES and other College policies and procedures. Refers to a superior for complex, or non-routine requests.
• May perform cashiering duties according to established policy or procedures. (e.g. transcripts, application fees, etc).
• Manages a high volume of work, prioritizing tasks and requests from various sources.

2. Performs routine unit functions according to established procedures and methods:

• Applies and adheres to College and RES policies, procedures, and processes, and standards. Refers to a superior for requests or discrepancies requiring judgement or discretion.
• Receives, screens, verifies, and processes student/client requests.
• Performs routine data entry functions in the student informat...