Home / Jobs / Assistant Store Operations Manager, HSR

Assistant Store Operations Manager, HSR

📍 Join • singapore, singapore, Singapore • Posted June 19, 2026

Full-time Posted June 19, 2026
Apply Now

Job Description

  • Legal Employer HERMES SINGAPORE (RETAIL) PTE LTD
  • Posting Date 05/07/2026, 09:07 AM
Details of the job MAIN RESPONSIBILITIES Back Office Customer Service Management

Management and follow-up of Customer Services

Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)

Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.

Be a real partner to sales team to optimize and simplify the back-office follow-up of those services.

Performance follow-up and continuous improvement on Customer Services

Be responsible for the business performance of all service-related operations:

  • Monitor conversion rates and average durations for r...

Apply for This Position

Ready to take the next step? Click the button below to submit your application.

Submit Application