Job Description
Responsibilities
- Support 24x7 Critical Applications serving external customers/ partner in countries Singapore, China, Hong Kong, Indonesia, India, Taiwan
- Responsible for ensuring system availability 24x7 meet regulatory requirement of 99.9% availability. Perform system recovery in the event of system incapacity or outages
- Support Channels and Gateway systems for corporate customers. Will be SME for payment products and different API workflows for daily production operations
- Must be familiar with Incident Management, Problem Management, Change Management practices and implement with least guidance
- Ensure mandatory annual regulatory and compliance requirements are completed without any delays. Manage Audit and resiliency reviews
- Ensure SOP documents are created, reviewed and updated regularly
- Incident Management including investigation, recovery of the service, root cause analysis and follow-up to close corr...
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